AI ChatBot
Use our AI based automated Chatbot to wow your guests. Automate Your Marketing, Sales & Support, Automate Engagement, Assist Teams and Accelerate your Business. Our chatbot that assists guests and customers and save time for front desk staff by answering frequently asked questions. Engage guests in seamless conversational experiences that drive high-quality leads & conversions. Provide Contactless customer support and Generate reviews and boost ranking.
Intelligent Guest Data Analytics
Hoteliers can track the effectiveness of their WhatsApp campaign through this feature like track the messages sent, delivered, received, guest engagement and response rates. Hotel data analytics is the qualitative and quantitative information hotels use to improve information and make the best business decisions. It collects, analyzes, and uses information to gain insights and make decisions based on said data to enhance hotel’s operations.
Rewards Points
Increase Revenue & Occupancy with a Hotel Loyalty Rewards Program. Guests earn exclusive perks, discounts, and first-to-know deals. Hotels enjoy increased revenue per guest enrolled in the program.
Web KYC
KYC is the process of verifying the guest’s identity and is typically done by several methods such as ID paper upload, face recognition, electronic ID verification, etc.
With this feature guests feel safe, secure and relaxed - enjoying the holiday or travel or experience they are going on.
SELF Check-In & Check Out
With WhatsApp Business, your hotel can elevate the guest experience and provide unmatched convenience with virtual concierge and room services.You can even enhance the check-out experience for guests. Send them a personal ‘thank you’ message and a guest satisfaction survey to collect feedback and improve your services and give the valued guest a Rewards Points too.
Billing / Payment
All hotel payments can be done through online payment gateway system for hotel booking, room service, laundry, doctor on call and many more by using online security to protect guest's privacy and financial information.
WiFi Credentials
Hotel's amenities like WiFi Service is a must for both business and leisure travelers across hotel campus. Providing them the user id and password through WhatsApp is a most convenient & secured method.
Menu Selection
Our WhatsApp Menu is an innovative system that allows your guests to select your menu on their personal smartphones or tablets and place an order directly from their own devices. This is a new, interactive channel to communicate with guests conveniently with images, videos, ingredients and with many more details descriptions.
House Keeping
WhatsApp Hotel Housekeeping helps efficiently manage the many tasks related to cleaning and maintaining guest rooms and common areas. It may have features to streamline communication including Track every space, Accurate record-keeping, Scheduling tools, Determine staffing needs, Perform quality inspections, Forecast daily services, Efficiency & accountability, Guest feedback & surveys and many more.
Pickup & Drop
Guest can directly send message to the hotel and communicate through WhatsApp about their pickup & drop facility along with Driver's details, live location, route details etc.
Timely Notifications
With our MyGuest.in you can provide the great ways to communicate hotel guests and earn more business with features like to Provide Rewards Points and Redeem, Online Reviews, Active Social media Presence, Optimize OTAs and Channels, Know your Guests, Pre Arrival, Guest Welcome, Free Upgrade, Pickup and Shuttle Service, Complimentary Service, Today’s Menu, Today's Event, Self Check in, Help with the Kids and Play zone, Flight Updates, Booking Confirmation, Special Discounts and Offers, Personalised Recommendation.
AI BASED FeedBack Forms
With MyGuest.in, you can take guest feedback and provide them rewards and loyalty program. Feedback in the form of online guest reviews and survey responses is a goldmine of information for any hotelier wishing to improve the experience at their property. The results can also be segmented so you can understand guests from different countries, trip types, or results from different OTAs and review sites.
PMS Integration
At MyGuest, we pride ourselves on providing PMS integration with industry's all major service provider.
WiFi Integration
Our system can interface with all major WiFi Service Provider to communicate with Guests Secured WiFi HSIA with their credentials with WhatsApp system.
Payment Gateway Integration
We can interface with hotel's payment gateway system, so that your guest can make payment directly to hotels's accounts like checkout, restaurant bills, laundry's bills, cab bills etc.
Other API Integration
Our system can interface with other APIs of hotels like Roomkey, KoT, BMS, Housekeeping, Inventory Management, IoT etc.
CRM Integration
Our system can interface with industry's leading CRM software. Along with it, you can send customize messages though emails and mobile numbers.
GPT Integration
Our AI Based GPT can be integrated with Voice & Text based interaction with multi-language features. Guest will get details information like Tourist Destination, Must Visit locations, Site seeing, Today's Climate, Traffic, Best Route to Travel and many more features.